As soon as a victim reports a crime to the police or the public prosecutor, the authorities must inform him/her about appropriate victim support organisations close to where they live, where they may receive free information and support. Usually, you will be handed out an information brochure which you should read carefully.
If the police have issued an expulsion or out-of-bounds order against the offender, this will be reported to the nearest violence protection centre and/or intervention centre against violence in the family. On the next work day at the latest, a staff member of that organisation will contact the person affected to offer support.
Victim support organisations are able to provide first-hand psychological, social and legal support to victims. In Austria, most victim support organisations cater to specific groups of victims (children, women, situational crime, sexual abuse, and men) in order to meet the special needs of victims with sufficiently specialised staff.
In particular, victims are informed about benefits to which they are entitled to under the Act on Crime Victims and are assisted when filing their application and dealing with the authorities. Victims also receive psychological counselling; in emergencies, victim support organisations such as Weisser Ring will also grant financial support at short notice (Weisser Ring Crime Victims).
For more information on victim support institutions in Austria see: